Refund policy

At Blackwall Tattoo Supply, we take hygiene and safety seriously. Because our products are intended for personal and skin-related use, we maintain a strict no-refund policy on opened items.

Please read carefully before purchasing:

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No Returns or Refunds on Opened Items

For hygiene and safety reasons, we do not accept any returns or offer refunds for opened kits or used items — no exceptions.

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Change of Mind

We do not offer refunds or returns for change of mind. All sales are final once your order is placed.

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Defective or Damaged Items

If you believe your item is defective:

- Contact us at blackwalltattoosupply@gmail.com within 7 days of receiving your order.

- You must provide your order number, a clear description of the issue, and photos of the product and packaging.

- If your claim is approved, you will be instructed to return the item to us at your own cost for physical inspection.

- Only upon confirmation of a manufacturing defect will a refund or replacement be issued.

- We do not offer refunds for items damaged due to misuse, incorrect storage, or mishandling.

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We appreciate your understanding and support in helping us maintain the highest standards of safety and quality.